Faculty and staff can use this service to request assistance with Generals Online (GO), Herkimer College’s D2L Brightspace learning management system.
Support includes gradebook settings and calculations; assignments, quizzes, and discussions; course content visibility and release conditions; publisher links and integrated tools; and unresolved student technical issues that the instructor has already reviewed.
Include the course and section, semester, affected item, and a description of what you expected to happen and what happened instead. Include any error message, troubleshooting already completed, and an assignment or exam deadline affected by the issue. Screenshots and supporting files are helpful when available.
For college portal sign-in, password, or multifactor authentication problems, contact the IT Help Desk.